Support
How can we help?
Practical answers for players and clubs — without the support maze.
For players
- • Finding a venue by sport or city
- • Booking a court, pitch, or resource
- • Managing and cancelling bookings
- • Understanding payment status
- • Your global account profile
For clubs
- • Managing club profile and marketplace visibility
- • Facilities, resources, and conflicts
- • Pricing rates and quotes
- • Bookings and customers in the portal
- • Staff access and tenant boundaries
FAQ
Common questions
Short answers grounded in how AdvanzoSports actually works.
Use Explore sports or the Clubs directory. Filter by city, sport, or date, then open a club profile to see facilities and resources.
Choose a resource, pick a date and time, review the price quote, sign in if needed, then confirm. Your session appears under My bookings with a public reference ID.
Yes. AdvanzoSports uses one global account. Each club you book with gets its own customer relationship, and your account history lists sessions across clubs.
Online payment gateways are not part of the current MVP. Your booking may show an unpaid balance until the club confirms payment through their process.
Club staff use the portal after sign-in and tenant context. Facilities, resources, pricing rates, and bookings are managed within that club only.
Only staff of that club see the club’s CRM relationships. Your marketplace customer account is global; club access is limited to the relationship with that venue.
Quotes use the shared pricing engine from active rates for the resource/facility/tenant. Confirmed bookings re-check availability and price server-side.